Arrange Your Survey
Tell us about the work and whether you may require finance. This must be stated during the initial site visit so the correct quotation can be prepared.
Customer finance information
Finance Information for Your Home Improvement Project
Start with a clear project quotation. If you may require finance, tell us during the initial site visit and before we prepare your quotation. Phoenix Financial Consultants Limited provides the finance information and manages any application directly. We can only introduce you to Phoenix and cannot recommend or discuss finance products.
The Phoenix button opens an external website. Phoenix provides the finance information and manages any application.
A clear separation of responsibilities
How the Process Works
Your building quotation comes from us. Finance information, any application and the lending decision are handled separately by Phoenix and its panel of lenders.
Receive Your Quotation
We provide a written quotation for the agreed project. Our quotation and contract remain separate from any finance agreement.
Receive Phoenix Information
If you choose to consider finance, Phoenix will provide the relevant information and any personalised application link directly.
Independent Lending Decision
A lender assesses the application. If approved and an agreement is signed, we can then coordinate the project programme with you.
Before you decide
Key Facts to Understand
Finance is a separate financial commitment. Review the information supplied by Phoenix carefully and consider whether repayments would remain affordable if your circumstances changed.
Approval Is Not Guaranteed
Finance is subject to application, status, affordability assessment, credit checks and lender approval.
Credit Checks Apply
Phoenix states that the lender will carry out a hard search, which will leave a record on your credit file.
Terms Depend on Circumstances
Rates, terms and availability depend on your circumstances, the project and the lender’s criteria. We cannot confirm or discuss them.
Project Terms Remain Separate
Finance does not automatically change the mobilisation payment or project payment schedule stated in your quotation and contract.
Please consider affordability carefully
Borrowing more than you can afford or paying late may adversely affect your financial status and ability to obtain credit.
Finance FAQs
Common Questions
When must I tell you that I may require finance?
You must tell us during the initial site visit and before we issue your quotation. This allows us to prepare the correct finance-enabled quotation through Phoenix’s system. A finance-enabled quotation may have a higher total project price because we may incur finance-related subsidy costs. Any difference will be identified clearly before you decide whether to apply. If finance is requested later, a replacement quotation will be required.
Can The Resin & Renovation Company recommend a finance option?
No. We can only introduce you to Phoenix. We cannot provide financial advice, recommend a product, discuss rates or terms, arrange the loan or make the lending decision.
Who provides the finance information and handles the application?
Phoenix Financial Consultants Limited provides the information and manages the application process. Phoenix acts as a credit broker, not a lender, and introduces applicants to its panel of lenders.
Is finance available for every type of project?
Not necessarily. Availability depends on the project, your application and lender criteria. Phoenix must confirm whether finance is available for your particular quotation.
Is a finance application guaranteed to be accepted?
No. Approval is not guaranteed. Applications are subject to status, affordability assessment, credit checks and the lender’s decision.
Will an application affect my credit file?
Phoenix states that a lender will carry out a hard search as part of the application process. A hard search leaves a record on your credit file.
Does finance replace the project mobilisation payment?
Do not assume that it does. Any mobilisation payment and stage-payment schedule are set out in your written quotation and contract. Phoenix will separately confirm how an approved finance agreement operates.
Where can I read more information?
Read the information on Phoenix’s customer finance page. You will leave our website when you open this link.
Start With a Clear Project Quote
Book your free home survey first. We will assess the work and provide a written quotation before any separate discussion with Phoenix.
CRM Property Investments Ltd t/a The Resin & Renovation Company is an Introducer Appointed Representative (Financial Services Register No. 1056929) of Phoenix Financial Consultants Limited. Phoenix is a credit broker, not a lender. Phoenix is authorised and regulated by the Financial Conduct Authority (Financial Services Register No. 539195) and offers finance from its panel of lenders.
If you may require finance, you must notify us during the initial site visit and before the quotation is prepared. Finance-related subsidy costs payable by us may affect the total project price; any adjustment will be disclosed clearly in the written quotation.
Finance is subject to application, status, affordability assessment, credit checks and lender approval. Approval is not guaranteed. The Resin & Renovation Company does not provide financial advice.